Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility. 

Beneficiary Counseling and Assistance Coordinator (BCAC)

Serve as beneficiary advocates and advisors. Helps beneficiaries and others understand and access TRICARE benefits and services. BCACs educate beneficiaries on how to access healthcare services within the direct and private sector care systems. BCACs track the timeframe for case resolution and comply with case completion requirements and timelines.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report. DCAO help beneficiaries and other understand TRICARE coverage policies including limitations, exclusions, and cost structure of the THPs. DCAO explain cost and responsibilities based on the beneficiary’s health plan as well as identify sources where beneficiaries can get help with eligibility and DEERS problems.