Pharmacy

Pharmacy Information and Policies

Dropping off and picking up a prescription

For ALL beneficiaries over the age of 18, patients will need:

• Patient's military ID; and
• Yellow Card: non-active duty personnel must be registered in the electronic Third Party Collections system and updated annually

Filling Prescriptions

• All prescriptions received by the pharmacy require the patient or their caretaker to request the prescription to be filled, or “activated.” Prescriptions aren’t automatically processed by the pharmacy. Standard turnaround time is 24 hours. In some cases, this time may be shortened due to patient need, such as injury or infection. 

• DOD Robins Pharmacy can now receive electronic prescriptions, including for controlled substances. This is the preferred way to send a prescription. Hard copy prescriptions will have increased processing times. If your provider is having difficulty finding our pharmacy in their electronic system, please make sure they’re searching for DOD ROBINS PHARMACY. There’s a civilian pharmacy with a similar name located in Warner-Robins. 

How to Activate a Prescription

To have a new prescription filled, please choose the option below that best fits your needs. 

Important: These instructions are for NEW prescriptions only. For REFILLS of existing prescriptions, please call the automated line at 478-280-4386 or use the MHS GENESIS Patient Portal. 

Option 1: MHS GENESIS Patient Portal (Recommended) 

Best for: Activating any new electronic prescription and managing all your medications in one place. 

1. Log in to the MHS GENESIS Patient Portal . 

• First-time users must select "Create New Account" and complete the verification process. 

2. Send a secure message directly to the ‘Robins Pharmacy’ group. 

3. In your message, clearly list the specific medication(s) you need to activate. 

Please Note: To ensure your prescription is filled correctly, you must list each medication individually. General requests like "fill all medications" or "everything due" cannot be processed.  

Option 2: Get In Line Service (Fastest for E-Prescriptions) 

Best for: Quickly activating a new electronic prescription without logging into the Patient Portal. 

• Online: Visit the Get In Line Website and follow the prompts. 

• By Text: Text the phrase “Get in Line” to 833-444-3846 and follow the prompts. 

You can also use this service to ask the pharmacy questions or check on the status of your prescription. The more specific your request, the better we can assist you.  

Option 3: In-Person Visit (For Paper Prescriptions) 

Best for: Submitting paper/hard copy prescriptions. 

This is the only method for submitting a paper prescription. 

1. Bring your paper prescription to the pharmacy lobby. 

2. Take a ticket from the kiosk to enter the queue. 

Please be aware that paper prescriptions have a longer processing time than electronic ones.  

Refilling a Prescription

Call your refill in to 478-280-4386, or select a medication to be refilled via the MHS GENESIS Patient Portal under the RxRefill tab. Then select a pickup location, either the 78th MDG pharmacy or the ScriptCenter kiosk, located in the Base Exchange

• ​Please note: refrigerated items, controlled substances, or medication that requires mixing cannot be picked up from the ScriptCenter 

• Refills require three duty days to process 

Prescription Transfers

• Please bring in your bottles with active refills to the pharmacy before you run out of medication and fill out a transfer form; and
• We will contact the pharmacy to transfer the prescription to us. It may take up to 72 hours. Please allow more time if your transfers are coming from overseas pharmacies.

TRICARE Pharmacy Home Delivery

• TRICARE Pharmacy Home Delivery is your least expensive option when not using an MTF pharmacy. With home delivery, you enjoy the convenience of having your medications delivered directly to your home. Home delivery is best suited for medications you take on a regular basis. You may receive up to a 90-day supply of medications for minimal out-of-pocket costs. With TRICARE Pharmacy Home Delivery, there is only one copayment for each prescription filled (up to a 90-day supply). Additionally, prescriptions are delivered to you with free standard shipping, and refills can be ordered easily online, by phone, or by mail. Home delivery also provides you with convenient notifications about your order status, refill reminders, and assistance in renewing expired prescriptions. If you have questions about your prescriptions, pharmacists are available 24 hours a day, 7 days a week to talk confidentially with you.
• Visit TRICARE Home Delivery or call 877-363-1303 for more information.

Manage Your Prescriptions

TRICARE Pharmacy Program

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look up your drug. A search can tell you:

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
• Where the prescription can be filled
• Copayments and limitations, such as prior authorization
• Coverage review requirements and forms
• Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your sex and age.