Pharmacy

Pharmacy Information and Policies

Dropping-off and picking-up a prescription:

• For ALL beneficiaries over the age of 18, patients will need:
  • Patient's military ID (or front and back copy); and
  • Yellow Card: non-active duty personnel must be registered in the electronic Third Party Collections system and update annually.

Filling a prescription:

• For your prescriptions to be filled, they must be activated:
  • For paper prescriptions, patients will need to bring the prescriptions into the pharmacy or utilize the pharmacy drop box located in the pharmacy lobby; and
  • For electronic prescriptions, patients may come into the pharmacy, call us by phone, or use TRICARE Online.

Refilling a prescription:

• Use TRICARE Online; or
• Call in your refill to 1-478-327-8150 or 1-800-537-2137
  • Call-ins called before 4 p.m. will be ready in two duty days. Call-ins called in after 4 p.m. will be ready in three duty days. This excludes weekends, holidays, and training days; and
  • Please listen to recording on refill line for updates in regard to holiday closure dates and plan accordingly.

Prescription Transfers

• Please bring in your bottles with active refills to the pharmacy before you run out of medication and fill out a transfer form; and
• We will contact the pharmacy to transfer the prescription to us. It may take up to 72 hours. Please allow more time if your transfers are coming from overseas pharmacies.

TRICARE Pharmacy Home Delivery

• TRICARE Pharmacy Home Delivery is your least expensive option when not using an MTF pharmacy. With home delivery, you enjoy the convenience of having your medications delivered directly to your home. Home delivery is best suited for medications you take on a regular basis. You may receive up to a 90-day supply of medications for minimal out-of-pocket costs. With TRICARE Pharmacy Home Delivery, there is only one copayment for each prescription filled (up to a 90-day supply). Additionally, prescriptions are delivered to you with free standard shipping, and refills can be ordered easily online, by phone, or by mail. Home delivery also provides you with convenient notifications about your order status, refill reminders, and assistance in renewing expired prescriptions. If you have questions about your prescriptions, pharmacists are available 24 hours a day, 7 days a week to talk confidentially with you.
• For more information about TRICARE Pharmacy Home Delivery, please visit TRICARE Online or call 1-877-363-1303.

Manage Your Prescriptions

TRICARE Pharmacy Program

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

• Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
• Where the prescription can be filled
• Copayments and limitations, such as prior authorization
• Coverage review requirements and forms
• Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.