Pharmacy

We fill new prescriptions and refills from both on-base and off-base providers at no cost for covered medications for eligible TRICARE beneficiaries. Medications not covered by TRICARE cannot be filled at this pharmacy.

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

• All prescriptions received by the pharmacy require the patient or their caretaker to request the prescription to be filled, or “activated.”
• DOD Robins Pharmacy can now receive electronic prescriptions, including for controlled substances. This is the preferred way to send a prescription. Hard copy prescriptions will have increased processing times. Please let your off base provider know to send your prescriptions to DOD ROBINS PHARMACY.

How to Activate a New Prescription

To have a new prescription filled, please choose the option below that best fits your needs. 
Important: These instructions are for NEW prescriptions only. For REFILLS of existing prescriptions, please call the automated line at 478-280-4386 or use the MHS GENESIS Patient Portal. 

Option 1: MHS GENESIS Patient Portal (Recommended) 

Best for: Activating any new electronic prescription and managing all your medications in one place. 

1. Log in to the MHS GENESIS Patient Portal. 
   • First-time users must select "Create New Account" and complete the verification process. 
2. Send a secure message directly to the ‘Robins Pharmacy’ group. 
3. In your message, clearly list the specific medication(s) you need to activate. 

Please Note: To ensure your prescription is filled correctly, you must list each medication individually. General requests like "fill all medications" or "everything due" cannot be processed.  

Option 2: Get In Line Service (Fastest for E-Prescriptions) 

Best for: Quickly activating a new electronic prescription without logging into the MHSG Patient Portal. 

• Online: Visit the Get In Line Website and follow the prompts. 

You can also use this service to ask the pharmacy questions or check the status of your prescription. The more specific your request, the better we can assist you.  

Option 3: In-Person Visit (For Paper Prescriptions) 

Best for: Submitting paper/hard copy prescriptions. 
This is the only method for submitting a paper prescription. 

1. Bring your paper prescription to the pharmacy lobby. 
2. Take a ticket from the kiosk to enter the queue. 

Please be aware that paper prescriptions have a longer processing time than electronic ones.  

Refilling a Prescription

Call your refill in to 478-280-4386, or select a medication to be refilled via the MHS GENESIS Patient Portal under the RxRefill tab. Then select a pickup location, either the 78th MDG pharmacy or the ScriptCenter kiosk, located in the Base Exchange

• ​Please note: Refrigerated items, controlled substances, or medication that requires mixing cannot be picked up from the ScriptCenter 
• Refills require two duty days to process 

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 calendar days. If you can’t pick up your prescription within this timeframe, your medication will be returned to stock and will need to be reprocessed. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located Main Pharmacy lobby (Blue bin)
• Several exclusions apply. This includes:
  • syringes
  • needles
  • liquids greater than 4 ounces
  • aerosols (inhalers with canisters)

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.