About Us

Contact Us

Location: 78th Medical Group, 655 Seventh Street, Building 700, Robins Air Force Base, Georgia 31098

Phone Number: 478-327-7850

Email: 78MDG.Cust.Srvc@us.af.mil

Patient Advocate

Phone Number: 478-327-8475
Email Address: usaf.robins.78-mdg.mbx.customer-service@health.mil

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer

Phone Number: 478-327-8341 or 478-327-8342

At the 78 Medical Group we strive to deliver exceptional customer service. Should problems arise, please contact the appropriate clinic or area Patient Advocate representative first. These individuals can be identified by the pictures posted in their respective sections. Please afford these trained professionals the opportunity to resolve your issue at the lowest level. If you require additional assistance please contact the Group Patient Advocate.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

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