Contact Us

As a valued patient of the 78th Medical Group, we welcome your feedback. Your feedback is a vital element to continuously improve quality of care, patient safety, and overall service to our patients.

If you’d like to share a comment, please complete an ICE comment card. A staff member will address your feedback within three business days.

Patient Advocate

Phone Number: 478-327-8475
Email: usaf.robins.78-mdg.mbx.customer-service@health.mil
At the 78th Medical Group, we strive to deliver exceptional customer service. Should problems arise, please first contact the appropriate clinic or area Patient Advocate representative.. Please afford these trained professionals the chance to resolve your issue at the lowest level. If you need additional assistance, please contact the medical group Patient Advocate.
Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.
 

Public Affairs 

Email: dha.ncr.dha-cof-staff.mbx.dhn-continental-pao@health.mil